SUMBER DAYA MANUSIA PADA PENINGKATAN KUALITAS PELAYANAN PUBLIK

Abstract

Human resources are the main factor in running the wheels of government and are expected to improve the quality of services so that they truly uphold the values ​​of democracy and independence that are rooted in the local community. Therefore, the government, especially local governments, is expected to understand and pay attention to human resources through training and development that will improve the quality of public services in every sector of public services, so how to implement these services efficiently and effectively and to measure the performance of public services. has been given. Efforts to improve service quality can be carried out by developing human resources through technical and theoretical trainings and compiling models and strategies for public services in each service organization unit. Service models and strategies that are more operational and implementative as a solution to improving the quality of public services are also a way to bring together the expectations of the community and the expectations of service providers in being accountable to the mandate or to the community directly.